Refund Policy

This Refund Policy outlines the terms and conditions for refunds and cancellations on the ekottam platform.

1. Order Cancellation

Orders can be cancelled by the buyer before the seller accepts and processes the shipment. Once an order is in transit, cancellation may not be possible.

2. Refund Eligibility

Refunds are applicable under the following circumstances:

• The animal delivered significantly differs from the health or breed described in the listing.
• The seller fails to deliver the animal within the agreed timeframe.
• The animal is found to be unhealthy or diseased immediately upon delivery (veterinary certificate required).

3. Processing Refunds

Approved refunds will be processed within 5-7 business days and credited back to the original payment method used during the transaction.