Privacy Policy

This Privacy Policy governs how ekottam collects, uses, and protects your information.

1. Information We Collect

We may collect the following types of information when you use our platform:

• Personal Information: Name, phone number, email address, physical address.
• Verification Data: ID proofs (Aadhaar, PAN, Voter ID) required for seller KYC.
• Usage Data: How you interact with the app, device information, IP address.
• Transaction Data: Payment history, order details, and account balances.

2. How We Use Your Information

Your information is used to:

• Verify your identity and maintain a trusted marketplace.
• Facilitate communication between buyers and sellers.
• Process transactions and arrange logistics.
• Send administrative notifications, platform updates, and marketing communications (which you can opt out of).

3. Data Sharing & Security

We do not sell your personal data to third parties. We only share necessary details (like phone number and address) between the buyer and seller after an order is initiated. Your KYC documents are stored securely using industry-standard encryption protocols.

4. Your Rights

You have the right to access, modify, or request the deletion of your personal data. You can manage your data through your Profile settings or by contacting our support team.